5.3 KiB
Bettersight Privacy Policy
Last updated: [DATE]
Bettersight ("Bettersight," "we," "us," or "our") is operated by Undo Designs LLC. This policy explains what data we collect from you (the paying client and your team, collectively "you" or "PM"), why we collect it, how long we keep it, and how you can request its deletion.
1. What We Collect
Account and identity data
- Your name and email address (used for login, licence validation, and billing)
- Your organisation's domain (used to validate team member access)
- Your timezone (captured automatically from your browser on first login, used only to send your daily/weekly briefs at the right local time)
Usage data
- Competitor websites and catalogue URLs you add to your account
- Research job history (destinations, durations, travel styles you've searched, and the resulting job records)
- Login and session activity, for security and support purposes
Payment data
- Billing is handled entirely by Stripe. We never see or store your card number — Stripe stores your payment method and shares with us only your subscription status, tier, and billing history.
Competitor and market data
- Bettersight scrapes publicly available pages from competitor websites you specify, extracting pricing and trip information. This data describes third-party businesses' public offerings — it is not personal data about you, and it is not obtained from any password-protected or non-public source. See our Terms of Service for the full scraping policy.
2. Why We Collect It
We use your data solely to operate Bettersight: authenticating you, running the competitive analyses you request, sending you the alerts and briefs you've configured, and processing your subscription payment. We do not sell your data, and we do not use it to train any third-party AI model beyond the narrow, per-request use described in Section 4.
3. How Long We Keep It
| Data | Retention |
|---|---|
| Research job records (scrape_runs) | 90 days |
| Price history | 365 days |
| Read/dismissed alerts | 90 days (unread alerts are kept until you read them) |
| Your account and account data generally | Retained until you request deletion (Section 6) |
Unread alerts, your competitor list, and your account itself are kept for as long as your subscription is active, since they are the core data your subscription exists to maintain.
4. Who We Share It With
We use the following subprocessors to operate Bettersight. Each processes only the minimum data needed for its function:
| Subprocessor | Purpose | Data shared |
|---|---|---|
| Stripe | Payment processing | Your name, email, payment method |
| Resend | Transactional email delivery | Your email address, email content |
| OpenRouter | AI extraction and analysis of scraped competitor pages | Scraped competitor page content only — never your personal data |
| Sentry | Error monitoring | Technical error data, with your email address stripped before it reaches Sentry |
| Hetzner | Server hosting and database storage | All account and usage data (see Section 5 — data location) |
| Webshare / Bright Data | Proxy infrastructure for scraping competitor pages | No personal data — used only to route scraping traffic |
We do not share your data with any other third party, and we do not sell it.
5. Where Your Data Is Stored
Bettersight's servers and database are hosted on Hetzner infrastructure in the EU region. Backups are stored in Hetzner Object Storage, also in the EU.
6. Your Rights and How to Request Deletion
You may request permanent deletion of your account and all associated data at any time by emailing support@bettersight.io or using the delete option in your Account settings. On request, we will:
- Cancel your active subscription
- Permanently delete your competitors, tracked products, price history, alerts, battlecards, comparable trip matches, and your account record itself
- Send you a confirmation email once deletion is complete
Deletion is permanent and cannot be undone. If you are in the EU/UK, you have the right under GDPR to request a copy of your data, request correction of inaccurate data, or object to processing — contact support@bettersight.io for any of these requests.
7. Cookies and Tracking
Bettersight's dashboard uses only the session cookie/token required to keep you logged in. We do not use third-party advertising or tracking cookies.
8. Changes to This Policy
We'll update the "Last updated" date above if this policy changes materially, and notify active clients by email of any change that affects how their data is used.
9. Contact
Questions about this policy or your data: support@bettersight.io
[Undo Designs LLC — company address / registration details]